Skills Experience Projects Education Contact
Product Specialist · Google Ads Expert

Samuel
Sandeep
Jetty

Dynamic Digital Media Senior Associate at Google Operations Center with expertise in Google Ads support and campaign troubleshooting. Proven track record in enhancing client satisfaction and optimizing workflows.

Kakinada, India
Get in touch View Experience
Samuel Sandeep Jetty
scroll
Expertise

Skills & Tools

Advertising Platforms
Google Ads Google Ads Editor Performance Max Search Campaigns Campaign Troubleshooting
Technical Skills
Python SQL Workflow Automation AI Tool Implementation Data Analysis
Customer Success
Client Relationship Management CSAT Optimization L1G Escalation Handling Quality Assurance TRT Improvement
Leadership & Soft Skills
Team Mentoring Cross-functional Collaboration Process Improvement Coaching & Feedback Communication
Career

Work Experience

🚀
Digital Media Senior Associate
Google Operations Center — Hyderabad
Nov 2024 – Present
Provide advanced product support for Google Ads, specializing in UI issues, Google Ads Editor, and campaign troubleshooting for Performance Max and Search campaigns.
Manage high-value Gold & Titanium global clients, delivering priority support and conducting deep-dive L1G escalation investigations for complex technical issues.
Perform deep-dive investigations (L1G escalations) for complex Search and Performance Max issues raised by internal teams.
Lead AI tool training and implementation, enhancing troubleshooting efficiency and workflow automation across the support team.
Mentor new hires during nesting — including case reviews, product training, and quality checks before client communication — while contributing to internal tool pilot programs.
⚡
Product Support Engineer (Google Ads)
HCL Technologies — Hyderabad
Nov 2023 – Nov 2024
Promoted to PSME (Product Subject Matter Expert), supporting agents with product knowledge, process adherence, and best practices for global client interactions.
Led a team of 15 members supporting global clients across Australia, UK, and India; drove measurable improvements in CSAT and Turnaround Time through structured troubleshooting.
Conducted quality reviews and coaching sessions, minimizing errors in client communication and maintaining high compliance with support standards.
📦
Operations Associate
Amazon — Hyderabad
Jun 2022 – Dec 2022
Ranked among top performers by consistently exceeding targets in a fast-paced fulfillment center environment.
Handled multiple processes simultaneously and mentored new agents in process training to enhance team capabilities.
Coordinated inventory management and utilized warehouse management systems to efficiently track shipments and orders.
🛡️
Content Moderator
Concentrix Daksh — Hyderabad
Jan 2021 – Jun 2022
Moderated digital content at scale, ensuring platform safety and policy compliance across diverse content types.
Developed strong attention to detail and rapid decision-making skills in high-volume, time-sensitive content review workflows.
Highlights

Key Projects & Initiatives

🤖
AI Tool Integration for Support Automation
Led the adoption and training of AI-powered tools at Google Operations Center to streamline troubleshooting workflows, reducing resolution time and improving team efficiency across campaigns.
AI Tools Automation Google Ads
📈
CSAT & TRT Improvement Program
Designed and implemented quality coaching sessions and structured feedback loops at HCL, driving measurable improvements in customer satisfaction scores and turnaround time for a 15-member global support team.
Leadership CSAT Quality Assurance
🏆
Gold & Titanium Client Success Framework
Developed personalized support protocols for high-value global clients, managing deep-dive L1G escalations to protect client relationships and campaign performance for top-tier accounts.
Client Management Escalation Handling Performance Max
🧪
Internal Tool Pilot Program
Participated in testing of new internal tooling at GOC, provided structured actionable feedback to engineering teams, and helped shape product improvements that enhanced operational workflows company-wide.
Product Feedback Beta Testing Process Design
Background

Education

🎓
B.Tech. in Mechanical Engineering
Pragati Engineering College, Surampalem
Graduated 2019
📚
State Board Intermediate — MPC
Sri Chaitanya Junior College, Kakinada
Completed 2015
Let's Connect

Get In Touch

Whether it's a new opportunity, collaboration, or just a hello — my inbox is always open.

samuelsandeep.jetty@gmail.com